Covered California Apologizes for Lack of Customer Service

On Covered California’s blog, Peter Lee admitted to the struggles that consumers have been faced with when trying to enroll in coverage or get help.  Average wait times have been over 50 minutes as the state-exchange continues to enroll people in a flurry.

While Covered California is implementing new systems to handle the call volume, consumers are encouraged to contact Affordable California at 800-788-2197 for assistance in enrolling in a health plan or for help resolving most issues.  Affordable California is a free service to consumers.

AUTHOR - Ali Nagy