Covered California Phones Still Jammed

Covered California released their weekly statistics today for the week ending January 25, 2014.  The average wait time has increased from over 39 minutes to over 42 minutes from the previous week.  Consumers are reporting difficulty getting through to Covered California. At Affordable California, we have also noticed call volume increase over the last week as many applicants have questions about notices they have received from Covered California requesting documentation for eligibility verification.

Affordable California is here to help consumers that are looking to enroll in a Covered California health plan.   As Certified Insurance Agents for Covered California, we help determine eligibility for a premium subsidy, help with the selection of a plan, and enroll applicants over the phone in about 15 minutes.  There is no fee to use our services.  You can reach Affordable California at 800-788-2197.


AUTHOR - Ali Nagy